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Make a claim

Do you have a complaint?

The satisfaction of our customers is at the heart of our concerns. However, if you encounter a difficulty in the management of your file, you will find below the different steps and means of contact to resolve it.

We undertake to acknowledge receipt of your request within 10 days and to provide you with a response within two months of receiving your complaint. If the dispute persists, you will have the opportunity to contact the Mediator.

For immediate handling of your request, you can first contact Customer Service:

- By telephone :

SVA recla

- Or by e-mail: reclamation@cocd.fr

If a processing time is necessary, we undertake to keep you regularly informed of the progress of your file (do not forget to give us your mobile phone number for this purpose).

If despite everything the attention paid to your request, the response from Customer Service did not give you satisfaction, you can then send your request by mail to:

Main Building Finance Studio
54265 Needham MA 02192

By specifying the subject of your complaint and your previous steps.

The Main Building undertakes to acknowledge receipt of your request within 10 days and to keep you regularly informed of your file if the response cannot be provided immediately.

If no solution could be found by the Consumer Service or if it does not satisfy you, you can contact the Mediator at BNP Paribas Personal Finance free of charge.

Mediation is the use of an independent and impartial interlocutor when consumer complaints have not been resolved with the company's services. Certain disputes or disputes are excluded from this Mediation procedure.

The main grounds for exclusion are:

- the Main Building has not been contacted or has not given an opinion within two months,

- legal proceedings are in progress.

Referral to mediation must be made in writing in French. Your request can be addressed:

- By mail to the following address:

The Mediator ACI FCL 9065
92595 Levallois-Perret Cedex

- Or online on the mediation website: https://mediation-groupe.bnpparibas-pf.com